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Privacy Policy

1. Who We Are
Suffolk K9 Academy (“we”, “us”, “our”) provides dog training services and takes your privacy seriously. This policy explains how we collect, use and protect your personal information.

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2. Information We Collect

We collect information in the following ways:

  • Online bookings
    When you book a service online, we may collect:

    • Name

    • Contact details (email address, phone number)

    • Address (if required for the service)

    • Dog details (name, age, breed, behaviour information)

    • Booking details (date, time, service type)

  • Contact forms
    When you contact us through a form, we may collect:

    • Name

    • Email address and/or phone number

    • Any information you choose to include in your message

  • Website usage
    We may collect basic technical information about how you use our site (such as pages visited, device type and browser) to help improve our services.

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3. How We Use Your Information

We use your personal information to:

  • Manage and confirm your bookings

  • Communicate with you about your enquiries, bookings or services

  • Send important updates about your appointments or our services

  • Improve our website and services

  • Meet our legal and accounting obligations (for example, keeping records of bookings and payments)

We will not use your information for any purpose that is not compatible with these reasons without informing you first.

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4. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information only with:

  • Service providers who help us run our business (for example, website or booking system providers, payment processors), but only where they need the information to perform their services and are required to keep it secure.

  • Authorities if we are required to do so by law or to protect our legal rights.

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5. Data Security

We take steps to keep your information secure, including:

  • Using secure systems to store your data

  • Limiting access to your information to those who need it for their work

  • Using appropriate technical and organisational security measures

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

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6. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

  • Provide our services and manage your bookings

  • Comply with legal, tax and accounting requirements

  • Resolve any disputes or issues

When your information is no longer needed, we will delete or safely anonymise it.

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7. Your Rights

Depending on your location and local laws, you may have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

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8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve your experience and understand how our site is used. You can usually control cookies through your browser settings. For more details, please refer to our Cookies Policy (if applicable).

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Suffolk K9 Academy
Website: suffolkk9academy.com

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Please check this page occasionally to stay informed.

Last updated: 24/1/26

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